☕ Terms & Conditions

Maya's Macchiatos

Terms & Conditions

Last Updated: 12.26.2025

This Catering Services Contract (“Agreement”) is entered into by and between Maya’s Macchiatos (“Company” or “Caterer”), located at 111 W Davis St, Dallas, TX 75208, and the undersigned individual or entity (“Client”).

By paying the required deposit, the Client agrees to the terms and conditions outlined below.

1. Services Provided

The Company will furnish the agreed-upon coffee catering services (“Services”) for the Client’s event (“Event”).

Menu items may include but is not limited to:

  • Coffee Bar/Cart: Macchiatos (Traditional), Cappuccino, Lattes (Vanilla, Caramel, Seasonal), and other espresso or cold brew based beverages.

  • Non-Coffee: Matcha, chai, Hot Chocolate, and/or Assorted Teas.

  • Milk Options: Whole Milk, Soy Milk, and Oat Milk.

Note: The Company reserves the right to make minor adjustments to the Menu if key ingredients become unavailable due to supply chain issues beyond its control.

2. Event Details & Changes

The specific Event details (date, time, location, guest count) are outlined in the Company’s accepted quote/invoice.

  • Changes: Any modifications to these details must be communicated in writing to the Company at least 7 days prior to the Event date.

  • Pricing Adjustments: The Company reserves the right to adjust pricing or impose a surcharge if key factors of the event change, such as event day/time/length of service, adjustment to the number of attendees, accessibility to essential needs to service event (ie. Electricity/covered space) or other significant event detail changes.

3. Deposit & Payment

  • Deposit: A non-refundable deposit equal to 50% of the total service cost is required to secure the date and is due upon the acceptance of this agreement.

  • Final Payment: The remaining balance is due 7 days prior to the Event date.

  • Late Payments: Any balance not paid by the due date will incur a $50 late fee, plus interest of 1% per week until paid in full. Events may be postponed or services withheld until the balance is paid in full.

  • Methods: Payment may be made by Credit Card, ACH, or certified check payable to Maya’s Macchiatos LLC.

  • Please note, the Clients event date is not secured until the Company has received the deposit or in the event is within 7 days, the balance due is paid in full.

4. Venue Coordination & Setup

  • Access: The Caterer requires access to the venue at least 1 hour before service begins for setup, and 1 hour after service ends for cleaning and breakdown.

  • Space: The Caterer requires at least a 8 foot by 5 foot space for the coffee cart, as well as unblocked entrance to move the cart to the designated area it will be set up.

  • Venue Fees: The Client is responsible for any specific venue fees, permits, or permissions required for the Caterer to operate.

  • Outdoor Events: Service can only be provided outdoors if there is no precipitation and the temperature remains between 50°F and 95°F. Extreme weather can damage espresso equipment; therefore, an indoor backup location is highly recommended.

  • Venue Complexities: In the event that the venue does not meet the requirements, our team will propose suggested modifications to be to serve the event. In the event the Client does not accept the proposed modifications, the Client agrees the event will be canceled and not eligible for a refund. 

5. Electricity & Power Requirements

To ensure the espresso machines operate correctly, the Client must provide:

  • One dedicated 120V/15-amp circuit (standard household outlet) per espresso machine/coffee cart. This circuit must have at least two outlets accessible.

  • The Caterer will provide necessary extension cords.

  • Liability: If the power provided is inadequate (causing tripping breakers or equipment failure), the Caterer is not liable for service interruptions or refunds.

6. Liability & Indemnification

  • Insurance: The Company maintains general liability insurance covering the Services provided.

  • Client Responsibility: The Client agrees to indemnify and hold the Company harmless regarding any damage, theft, or loss of the Company’s equipment caused by the negligence or misconduct of the Client or their guests.

  • Limitation of Liability: If the Company cannot fulfill its obligations due to "Force Majeure" (e.g., extreme weather, car accidents, venue closures), the Company will attempt to secure a replacement or refund the Client. The Company is not liable for damages beyond the amount already paid by the Client.

7. Cancellations & Refunds

  • 30 Days or more before event date: If client cancels at least 30 days prior to the scheduled start of the event, any payments made in excess of the 50% deposit will be refunded.

  • At least 7 days but less than 30 days before event date: If client cancels at least 7 days but less than 30 days prior to the scheduled start of an event, no refunds will be issued but any amount paid (including deposit) may be credited toward a future event, available rebooking dates are subject to the Company’s availability.

  • 6 Days or less than the event date: If client cancels 6 days or less from event start date, but at least 4 hours before the event starts no refund will be issued. A credit in the amount paid, less a $150 rebooking fee may be credited toward a future event, available rebooking dates are subject to the Company’s availability. 

  • Less than 4 hours from event start: lf the client cancels 4 hours or less, or refuses service upon arrival of the team due to any reason, the Client forfeits all amounts paid and no refunds or credits will be provided. 

8. Rescheduling

  • Requests must be made at least 7 days prior to the scheduled event date, requests with 6 days or less notice will follow the same guidelines as the cancellation and refund policy.

  • Note: All rescheduling is subject to the Company’s availability. Short-notice rescheduling may limit options to reschedule, if the Company is unable to accommodate the requested reschedule date(s) a credit for future bookings will be issues.

9. Governing Law

This Agreement is governed by and interpreted according to the laws of the State of Texas. Any legal proceedings shall be initiated in the courts of Texas.

10. Entire Agreement & Acceptance

This Agreement supersedes all prior agreements. By submitting the deposit, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

Client Acknowledgement

To accept these terms, please submit the required deposit or payment per your invoice.